• Assist Finance department with Booked Gross Margin/Delivered Gross Margin analysis for executive review.
• Audit installation vendor invoices for accuracy and compliance.
• Create requisitions for installation purchase orders, including management of consolidated purchasing.
• Assure installation vendor compliance with contractual billing guidelines.
• Assist Accounts Payable department with financial research and reporting.
• Manage remote user database for Dispatchers and Field Technicians.
• Provide vendor Dispatcher training in Sales Force Lighting/Field Service.
• Provided peer training.
• Created and maintain installation vendor financial tracker.
• Continued performing the tasks detailed below. (Position migrated to Procurement)

• Created business processes and procedures.
• Created process flow maps in Visio.
• Optimized predictive shipping methods.
• Created/modified purchase orders and processed vendor invoices for payment.
• Provided reports and analytical data to internal partners.
• Managed remote user database for Dispatchers and Field Technicians.
• Provided vendor Dispatcher training in Sales Force Lighting/Field Service.
• Provided peer training.

• Created business processes and procedures for the Installation Coordinator position.
• Created process flow maps in Visio.
• Optimized predictive shipping methods.
• Create/modify purchase orders and process vendor invoices for payment.
• Provide reports and analytical data to internal partners.
• Manage remote user database for Dispatchers and Field Technicians.
• Provide vendor Dispatcher training in Sales Force Lighting/Field Service.
• Provided peer training.
• Working remote (home office) since COVID-19 outbreak.

• Brought in-depth knowledge of Energy Management and Electrical/HVAC experience from my position at Advance Auto Parts.
• Streamlined and Automated troubleshooting methods to increase reliability of results and simplify processes.
• Created and taught training sessions teaching electrical and HVAC theory to coworkers.
• Created technical tip sheets to provide Customer Support team with quick access to information.
• Cross-trained with Engineering Group to assist with programming controllers.
• Assisted the Verification Team with fault and trend analysis.
• Assisted the Engineering Group with large site BAS integration and data point discovery.
• Provided technical guidance and troubleshooting to electricians and HVAC technicians during service calls.
• Confirmed the proper connection of components, integrating with HVAC, lighting and electrical service during installation.
• Created and maintained progress and productivity reports.
• Documented all readings and discrepancies during site commissioning and service calls using Team Support, Salesforce, Field Squared, and proprietary software packages.
• Programmed and upgraded controller software/firmware.
• Configured power monitors, sensors and load controllers.
• Interpreted plans, schematics and technical drawings.
• Created and maintained technical documentation.
• Collected and analyzed complicated data to detect anomalous data and rectify the cause.
• Advanced from Customer Support to Commissioning, then promoted to Level 3 Support Analyst while retaining the Commissioning role as well.

• Provided general store operation, including opening and closing, cash reconciliation, light maintenance and marketing.
• Maintained proper inventory and stock levels, and set planograms and signage.
• Performed personnel functions, such as recruiting, applicant evaluation, hiring, training, performance evaluation and termination.
• Scheduled employee shifts to maximize coverage to match demand.
• Exercised environmentally responsible methods of collecting and recycling potentially hazardous materials, including fluorescent lamps, lithium cells and lead acid batteries.
• Promoted B2B and Commercial accounts by directly visiting local businesses.
• Increased store performance by implementing sales matrices and employee coaching.
• Created attractive merchandising displays and signage to increase sales and customer education.

• Assisted technicians with troubleshooting and repairing commercial buildings, including the site, structure and electrical, mechanical and plumbing systems.
• Responsible for capital and expense (maintenance and repair) budgets for several hundred retail locations.
• Created and taught technical training classes in energy management.
• Created and maintained progress and productivity reports.
• Created and maintained technical documentation and support materials for field technicians and the Facilities Management department.
• Began career in Advance Auto Parts store as a cashier and cross-trained to other positions.
• Obtained ASE Parts Specialist certification.
• Advanced to Inventory Specialist, then began path to management.
• Secured position in Facilities Management in 2007.

• Assisted sellers with preparation and marketing of real estate.
• Assisted purchasers with locating and evaluating real estate.
• Assisted in the procurement of real estate financing.
• Assisted with site evaluation and inspection.
• Investigated property sales history, ownership and documentation.
• Prepared legal documentation related to the sale or purchase of real estate.

• Initially formed this company to provide contract graphics work and programming in Visual Basic and HTML.
• Build and service 3D printers, write custom firmware and provide CAD/3D modeling services.
• Provide website hosting and programming for non-profits and existing customers.
• Provide occasional computer and electronics service and repairs.
• Provide occasional website, computer and graphics consulting.

• Provided general store operation, including opening and closing, cash reconciliation, maintenance and marketing.
• Maintained proper inventory and stock levels, and set planograms and signage.
• Performed personnel functions, such as recruiting, applicant evaluation, hiring, training, performance evaluation and termination.
• Designed custom power and signal distribution and custom speaker enclosures.
• Installed aftermarket options, such as navigation, cruise control, power windows and locks, sunroofs, collision avoidance, security and remote start.
• Provided on-site service and installation for local car and equipment dealers.
• Designed and installed custom vinyl graphics and lettering.
• Provided electronic equipment repairs.

• Bachelor of Science - 2015 Summa Cum Laude Graduate (3.96 GPA)
    Teaching | Philosophy | History | Theology
  
  
• Associate of Arts - 2012 Honors Graduate (4.00 GPA)
    Teaching | Business | Mathematics | Philosophy

• General Studies Major - President's Honor Roll (3.96 GPA)
    Technology | History | Government | Psychology | Foreign Language

• Adult and Pediatric First Aid & AED Certification
• FCC License: Radiotelephone Operator Permit
• Real Estate Salesperson License
• EPA Section 608 Type I (R22 Refrigerant Service) Certification
• Preventative HVAC Maintenance Technician Certification
• R410A Technician Certification

• Traveled to Somotilla Nicaragua. performed relief work to remote villages. Provided fellowship and spiritual guidance.

• Served on this committee, which monitors print, web and sign advertising for compliance with RVAR regulations as well as local ordinances. Submitted violation reports and followed up to ensure compliance.

• Served food and provided instruction and fellowship to those in need, and occasionally taught and provided spiritual guidance to the congregation.

• Traveled to San Pedro La Laguna, Guatemala. Assisted in teaching children mathematics, Spanish and English language. Helped with construction projects. Provided fellowship and spiritual guidance.

• Assisted the with youth (6th grade through college) Sunday school lessons. Previously assisted with the children’s (Kindergarten through 5th grade) group.

• Provided support and instruction to volunteer leaders, maintained program inventory and club records, scheduled and coordinated all meetings and events.

• Assisted the pastors by supporting the needs of the congregation and maintaining contact with assigned families.

• Served as a Den Leader for several progressive age groups, from kindergarten through fifth grade. Also served as Cub Master, overseeing the operation of the entire pack.

"David is an excellent asset to GridPoint. His knowledge of GridPoint's products and his troubleshooting skills are far above the average technical support specialist. David is also on the Tier 3 Support Team which requires him to navigate multiple platforms and hardware. David takes the time to ensure that any troubleshooting is done properly and resolved without having repeat site visits and cuts down on GridPoint's vendor costs. David leads and assists in various training sessions for newer technical support specialists in the hopes to help guide them into the more complex troubleshooting that is required. He is constantly learning our newer products to obtain a real grasp of issues in order to provide assistance to other on the team. David is a kind and helpful person personally and professionally. He will be a great addition to any role that he takes on in the future."

"In his position at Advance Auto Parts David was crucial part of a Team that was responsible for the maintenance and repair of our retail facilities. In this role it was his responsibility to dispatch requests for service and follow up to insure the work was completed in a workman like manner and the customer was satisfied with the overall performance of the contractor.
Additionally, David was responsible to review and approve the invoices for the work performed, confirming rates and account coding was accurate. This is very detailed work and requires a good deal of focus, David is very detail oriented.
Also during David time with Advance Auto Parts he was instrumental in trouble shooting our energy management systems. He was able to diagnose the system and make repairs remotely; equally as important he provided learning documents for the rest of the Team."